Currently, there has been little impact to this online store other than international shipments through DHL Express. DHL Express is experiencing delays delivering packages, particularly to countries that have been hard hit by Coronavirus (COVID-19). We will continue to update you should we anticipate any other impacts.
Yes! Through our partnership with Flow, we are excited to provide an enhanced international shopping experience for customers. International shoppers now have the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more.
Yes. Through our partnership with Flow, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territories. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.
Your order total will be calculated at checkout, simply add the item(s) you wish to purchase to your cart and click “Checkout”. Flow calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
No,taxes and duties are required to be paid upfront so the order total presentedat checkout is the exact amount you’ll be billed by Flow, and there will be noadditional costs due upon delivery.
Pleasecontact us at firstname.lastname@example.org our customer servicerepresentatives will be happy to assist you with any questions relating to yourinternational order.
Iffor any reason you are not satisfied with your purchase, please contact us email@example.com within 30 days from purchase date. Pleaseput your name and order number in the subject line of your email, and we willprovide you with further instructions on where returns should be shipped andthe amount you will be refunded (including duties and taxes). You will berequired to pay for return shipping back to our facility. Refund amounts forreturned items will be credited to you by the team in the same currency andusing the same exchange rate as your original order once the goods have beenreceived back at our facility.
Unfortunately,we are unable to accommodate international exchanges at this time. The originalproduct will need to be returned and a new order placed.
Currently,Flow supports Visa, MasterCard, PayPal, American Express, Discover, Google Pay,Shop Pay and many local international payment options.
Forour international orders we use DHL Express and you will be quoted a specificdelivery window at the time of checkout that is based on your selecteddestination country and the shipping methods available for the items in yourshopping cart. Orders placed on weekends or holidays will not be processeduntil the following business day.
Internationalshipping is calculated based on a number of factors including the desiredshipping speed, the number of items you are purchasing, the weight of theitems, and the destination country. International shipping will be calculatedand guaranteed during the Flow international checkout based on the items youare purchasing and your shipping destination.
Yourcredit card will be billed at checkout.
Duties(or customs tariffs) are set by the destination country customs authorities anddetermined based on a combination of the country of origin (manufacturing) ofthe goods being purchased and the classification of that merchandise inaccordance with a harmonized system adopted and used by the countries that Flowsupports. International taxes (such as Value Added Tax, or VAT) are set by thedestination country. You will be able to view the guaranteed total amount ofapplicable duty and tax/VAT for your order within the Flow internationalcheckout.
Youwill receive a DHL Express tracking number in an email and that will helpfacilitate the tracking of your package. For any questions, please reach out firstname.lastname@example.org