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Currently, there has been little impact to this online store other than international shipments through DHL Express. DHL Express is experiencing delays delivering packages, particularly to countries that have been hard hit by Coronavirus (COVID-19). We will continue to update you should we anticipate any other impacts.

Yes! Through our partnership with Flow, we are excited to provide an enhanced international shopping experience for customers. International shoppers now have the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more.

Through our partnership with Flow, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territories. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.

Your order total will be calculated at checkout, simply add the item(s) you wish to purchase to your cart and click “Checkout”. Flow calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Taxes and duties are required to be paid upfront so the order total presented at checkout is the exact amount you’ll be billed by Flow, and there will be no additional costs due upon delivery.

Please contact us at customerservicebny@bnewyorkbrands.com and our customer service representatives will be happy to assist you with any questions relating to your international order.

If for any reason you are not satisfied with your purchase, please contact us at customerservicebny@bnewyorkbrands.com within 30 days from purchase date. Please put your name and order number in the subject line of your email, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded (including duties and taxes). You will be required to pay for return shipping back to our facility. Refund amounts for returned items will be credited to you by the team in the same currency and using the same exchange rate as your original order once the goods have been received back at our facility.

Unfortunately, we are unable to accommodate international exchanges at this time. The original product will need to be returned and a new order placed.

Currently, Flow supports Visa, MasterCard, American Express, Discover, Google Pay, Shop Pay and many local international payment options.

For our international orders we use DHL Express and you will be quoted a specific delivery window at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart. Orders placed on weekends or holidays will not be processed until the following business day.

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Flow international checkout based on the items you are purchasing and your shipping destination.

Your credit card will be billed at checkout.

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Flow supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Flow international checkout.

You will receive a DHL Express tracking number in an email and that will help facilitate the tracking of your package. For any questions, please contact us at customerservicebny@bnewyorkbrand.com

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