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FAQs

bnewyorkbrand.com is currently accepting orders using: Visa, Mastercard, American Express, Discover, Amazon Pay and Apple Pay

Unfortunately, we do not ship to military addresses.

Unfortunately, we do not ship to PO boxes.

At bnewyorkbrand.com, your personal online security is important to us. We use the latest encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Please also be assured that all the information you share with us is private and confidential. At no point will we share, rent or sell your personal information.

Once you have placed an order, you can check on its status at any time via logging into your membership account. For customers using Guest Checkout, simply call our Customer Service associates at 1-888-349-2576 to check your order status.

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 11:30 a PST, the order may be shipped the same day.   If not, it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped.

* Orders are processed and shipped on business days only, excluding all major and federal holidays and Saturday and Sunday.

*Please allow up to 2 to 3 additional business days to process orders during peak periods.

** Due to Covid-19, orders may encounter shipping delays starting March 26th, 2020.

Due to quick processing time, we are unable to cancel or modify an order after it has been submitted.

Unfortunately, we do not ship Internationally and to the US territories.

11:30 am PST, Monday thru Friday to be shipped the same day.

** Due to Covid-19, orders may encounter shipping delays starting March 26th, 2020.

bnewyorkbrand.com reserves the right to apply sales tax where applicable. Specifically, items sold by bnewyorkbrand.com and shipped to destinations in the states of California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Virginia, Washington, West Virginia, Wisconsin and Wyoming .  Items paid for with gift cards or e-gift cards will be charged applicable sales tax.

We observe federal and major holidays. Operations will resume on the next business day following the holiday. Holiday closures are: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving and Christmas.

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